PRIVACY POLICY

Last updated: 2026

King Coach Transfers (“we”, “us”, “our”) respects your privacy and is committed to protecting the personal information you share with us when you book a transfer, request a quote or use our website.

This Privacy Policy explains what information we collect, why we collect it, how we use it and the choices you have. It applies to bookings made through kingcoachtransfers.com.au, by phone, by SMS, by WhatsApp and by email.

We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Who we are

King Coach Transfers is a Gold Coast-based private transfer business under ABN 83 676 479 210. We are based in Robina, Queensland, and provide pre-booked private airport, event and charter transfers across the Gold Coast, Brisbane and surrounding areas.

If you have any questions about this policy or how we handle your information, you can contact us using the details at the end of this page.

What information we collect

The information we collect depends on how you interact with us.

When you make a booking or request a quote, we typically collect:

• Your full name
• Your phone number
• Your email address
• Pickup and drop-off addresses
• Date and time of travel
• Flight number, airline and arrival or departure details (for airport transfers)
• Number of passengers and luggage
• Any special requirements you tell us about (for example, child seats, extra stops or accessibility needs)
• Payment details, processed by our secure payment provider (see “Payments” below)

When you contact us by phone, SMS, WhatsApp or email, we keep a record of that communication so we can respond and provide the service you have asked for.

When you visit our website, our website and analytics tools automatically collect limited technical information, including:

• Your IP address
• Your device and browser type
• The pages you view and how long you spend on them
• The website or search that referred you to us
• Cookie identifiers (see “Cookies” below)

We do not knowingly collect sensitive information (such as health, religion or political information) and we do not ask for it as part of the booking process. If you volunteer information of that nature to help us provide the service — for example, mentioning a mobility requirement — we only use it for that purpose.

How we use your information

We use your personal information to:

• Provide the transfer service you have booked
• Confirm your booking and send you pickup details
• Contact you before, during or after your trip if we need to (for example, if your flight is delayed or we cannot reach you at pickup)
• Track your flight so we can adjust the pickup time at no charge
• Process payments and issue receipts
• Handle refunds, cancellations and no-shows in line with our published policies
• Respond to quote requests and enquiries
• Keep records required for tax, accounting and legal purposes
• Improve our website, our service and our customer experience
• Comply with our legal obligations

We only use your information for the reason you gave it to us, or for a directly related purpose you would reasonably expect.

Payments

Payments made through our website are processed by a third-party payment processor. Your full card number is entered directly with the payment provider and is not stored on our systems. We receive confirmation that the payment was successful, along with limited details such as the last four digits of the card, the cardholder name and the transaction amount.

The payment provider handles your card details in accordance with the Payment Card Industry Data Security Standard (PCI DSS) and their own privacy policy.

Who we share your information with

We do not sell your personal information. We share it only where it is necessary to provide the service, to run the business, or where the law requires us to.

We may share limited information with:

• Our payment provider, to process your booking payment.
• Google, through our booking calendar. Booking details are stored in Google Calendar so John can plan pickups. Google’s handling of that data is covered by their own privacy policy.
• Our website and booking platform providers, who host the site and the booking system on our behalf.
• Trusted driver partners in John’s network, if John cannot personally complete a booking. In that case we share only what the driver needs to collect you safely — typically your name, phone number, pickup and drop-off details and flight information. Every driver in this network is expected to keep that information confidential and use it only to complete your trip.
• Our accountant or bookkeeper, for tax and record-keeping.
• Government authorities or regulators, where we are required to by law (for example, in response to a valid subpoena or lawful request).

We do not disclose your personal information overseas as part of our routine operations. Some of the service providers we rely on (for example, Google and our payment provider) may store data on servers located outside Australia. Where that is the case, we choose providers who apply protections comparable to the Australian Privacy Principles.

Cookies and website analytics

Our website uses cookies and similar technologies to make the site work, remember your preferences and understand how the site is being used.

We use:

• Essential cookies, which are needed for the website and booking system to work properly.
• Google Analytics 4, to understand which pages visitors look at, how they arrived at the site and how the site is performing. This data is aggregated and does not personally identify you.
• Google Ads, to measure the performance of our advertising and to show relevant ads to people who have visited the site.
• [VERIFY WITH JOHN — Meta Pixel / Facebook, if installed]

You can control cookies through your browser settings. Blocking cookies may affect how parts of the website work, including the booking form.

You can also opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on, and manage Google Ads personalisation at adssettings.google.com.

Marketing communications 

If marketing is sent: From time to time we may email or SMS past customers with service updates, seasonal reminders or offers. Every marketing message includes a way to opt out, and you can also ask us to stop at any time by replying “STOP” to an SMS or emailing kingcoachtransfers@gmail.com.

If no marketing is sent: We do not send marketing emails, marketing SMS or newsletters. If we contact you, it is because it relates directly to your booking or an enquiry you have made.

How long we keep your information

We keep booking and customer information for as long as we need it to provide the service and meet our legal obligations. In practice:

• Active bookings and recent trips — kept while the trip is being planned and completed, and for a reasonable period afterwards in case of follow-up.
• Financial records (invoices, payments, refunds) — kept for at least 5 years, in line with Australian Taxation Office requirements.
• General enquiries and quote requests that do not become bookings — kept for a reasonable period and then deleted or archived.

Website analytics data is retained in line with Google’s standard retention settings.

How we protect your information

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification and disclosure. This includes:

• Using reputable third-party providers for payments, hosting and booking
• Keeping devices and accounts protected with passwords and, where available, two-factor authentication
• Limiting who has access to customer information to those who need it to run the service
• Storing communication records (phone, SMS, email) on secure, password-protected devices and accounts

No system connected to the internet is ever completely secure. If a data breach occurs that is likely to cause serious harm, we will notify affected customers and the Office of the Australian Information Commissioner (OAIC) in line with the Notifiable Data Breaches scheme.

Your rights and choices

Under the Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you
• Correct information that is inaccurate, out of date or incomplete
• Request deletion of your information, subject to our legal record-keeping obligations
• Opt out of any marketing communications at any time
• Make a complaint if you believe we have not handled your information properly

To exercise any of these rights, contact us using the details below. We will respond within a reasonable timeframe, usually within 30 days.

If you are not satisfied with how we have handled your request or complaint, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Children’s privacy

Our services are booked by adults on behalf of themselves and any passengers travelling with them, including children. We do not knowingly collect personal information directly from children under 18. If a booking includes children (for example, child seat requirements), we only collect what is needed to safely provide the trip.

Third-party links

Our website may link to other websites, such as airport websites, venue websites or destination pages. We are not responsible for the privacy practices of those sites. We recommend reading their privacy policies before providing personal information.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to our service, our providers or the law. The “Last updated” date at the top of the page shows when it was last changed. Continuing to use our website or book our services after an update means you accept the updated policy.

Contact us

If you have questions about this Privacy Policy, want to access or correct your information, or want to make a complaint, contact us:

King Coach Transfers Robina, Queensland ABN 83 676 479 210

Phone: 0477 787 701 (6am – 9pm, Australian Eastern Time) SMS / WhatsApp: 0477 787 701 Email: kingcoachtransfers@gmail.com Website: kingcoachtransfers.com.au

This Privacy Policy has been prepared as general website content. King Coach Transfers recommends having legal documents reviewed by a qualified Australian lawyer before publication.